Sailimart Refund and Returns Policy
Thank you for choosing Sailimart! We strive to ensure your satisfaction with every purchase. Therefore, below is our detailed Refund and Returns Policy for products covered under a 1-year warranty.
1. General Policy
Eligibility: Products are eligible for return, refund, or replacement within one year from the date of purchase.
Proof of Purchase: Additionally, a valid receipt or proof of purchase is required for all returns and refunds.
2. Conditions for Returns
Unused Products: To be eligible for a return, products must be in their original condition, unused, and in the original packaging.
Defective Products: However, if a product is found to be defective due to materials or craftsmanship, it can be returned for a refund or replacement within the warranty period.
Non-Eligible Cases: On the other hand, products damaged due to misuse, neglect, or unauthorized modifications are not eligible for return or refund.
3. Return Process
In-Store Returns: For instance, simply bring the product along with the receipt to any Sailimart store for a return or exchange.
Online Returns: Alternatively, initiate the return process by logging into your account, accessing your order details, and following the instructions. Moreover, a prepaid shipping label will be provided for your convenience.
4. Refund Process
Refund Method: Once approved, refunds will be issued to the original payment method used during purchase.
Processing Time: Typically, refunds are processed within 7-10 business days after we receive the returned product.
5. Special Conditions
Custom Orders: Please note that custom or personalized products are not eligible for return or refund unless they are defective.
6. Contact Information
For any questions or assistance regarding returns, please contact our customer service team:
Phone: 01970450662
WhatsApp: 01970450662
Facebook Messenger: Message our official Facebook page.
Thank you for trusting Sailimart. We appreciate your business and are here to ensure a seamless shopping experience!